top of page

Information & PoLicies

Processing & Shipping

These are made-to-order handmade candles, please allow 7 business days for creation and processing, and up to 7 days for shipping. You are able to select your preferred method of shipping at checkout.

Return & Exchange Policy

If you are not satisfied with your order, please contact us at eracandleco@gmail.com. You must notify us within 5 days of receiving your order to be eligible for any return or refund.

Returns and refunds are allowed for the following reasons:

  • Damaged during shipment (may receive a refund or exchange for a new candle)

  • If you are not happy with the scent choice, you may only exchange for another scent

We strongly advise you to practice safe candle care by allowing to burn for at least 1-2 hours in order to allow for a full melt pool to ensure proper and safe burn. Remember to trim your wick to a 1/4 inch after each burn to reduce high flame, smoking and wick debris. 

Privacy Policy

Please read our Privacy Policy here.

Privacy Policy
bottom of page